International Voice Process | Insurance

Job Description:

• Handle inbound and outbound calls for international insurance customers
• Provide assistance related to policy information, claims, billing, renewals, and documentation
• Understand customer queries and provide accurate, timely solutions
• Update customer records and maintain accurate documentation of interactions
• Ensure compliance with insurance regulations and internal guidelines
• Escalate complex queries to senior support or backend teams as required
• Meet defined performance metrics including AHT, CSAT, and call quality standards
• Maintain a high level of professionalism and empathy in every customer interaction