International Voice Process in KPO

Responsibilities

• Handle inbound/outbound customer calls regarding product/service inquiries and issues
• Provide accurate information and assistance to customers
• Resolve customer complaints and escalations in a professional manner
• Maintain customer records and update information in the system
• Identify and escalate priority issues to the appropriate team
• Achieve individual and team targets for customer satisfaction and productivity
• Follow company policies and procedures
• Adhere to quality standards and call center metrics

Qualifications

• Excellent verbal and written communication skills in English
• Strong customer service orientation
• Ability to empathize with customers and provide appropriate solutions
• Good problem-solving skills
• Ability to work in a fast-paced and target-driven environment
• Basic computer knowledge and typing skills
• Flexibility to work in shifts, including weekends and holidays