International Voice Process Hiring For Capita

Key Responsibilities:

• Engage with customers via inbound and outbound calls.
• Provide support for various queries and ensure professional handling.
• Build rapport with customers to ensure positive and unique solutions.
• Demonstrate in-depth knowledge of the services provided.
• Meet performance metrics such as CSAT, AHT, and

Requirements:

• Minimum 12 months of experience in an international BPO environment.
• Strong multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work in UK shifts.
• Graduate or undergraduate qualification