International Voice Process Executive (Technical Support)

Primary Skills:

Excellent Communication - for voice, email, chat support

• Should be able to communicate effectively
• Should possess good telephone and email etiquette

Must be a graduate

• Should be willing to work in US time zones
• Must have good customer handling skills with the ability to learn networking concepts

Job Responsibility :

• Provide technical support to customers through various channels such as chat, email, and web chat.
• Troubleshoot and resolve customer issues related to software products in an efficient manner.
• Utilize problem-solving skills to identify root causes of problems and implement solutions.
• Collaborate with internal teams to escalate complex issues when necessary.
• Maintain accurate records of customer interactions using CRM software.
• Provide technical support to customers through various channels such as chat, email, and web chat.