International Voice Process Customer Support

Key Responsibilities:

• Handle inbound calls and resolve customer inquiries in a timely and professional manner
• Provide accurate and complete information regarding products, services, and company policies
• Resolve customer complaints, issues, and inquiries with a high level of professionalism
• Maintain detailed records of customer interactions, feedback, and resolutions in the system
• Meet established customer service targets, including KPIs such as AHT (Average Handling Time), CSAT (Customer Satisfaction), and First Call Resolution (FCR)
• Provide guidance on product features, technical issues, and billing queries
• Escalate complex or unresolved issues to higher-level support teams
• Adhere to company policies, procedures, and customer service protocols
• Continuously improve knowledge of products and services to provide the best possible support
• Collaborate with cross-functional teams to ensure seamless service delivery