International voice and chat process ,sales and technical process

Overview

We are on the lookout for an enthusiastic professional to join our Sales and Technical Support team as an International Voice and Chat Process representative. This opportunity is perfect for candidates with 1-4 years of experience in customer support or related domains who are keen to be part of an energetic team dedicated to delivering outstanding service to our global customers.

Key Responsibilities

• Manage both inbound and outbound voice and chat communications with customers.
• Deliver comprehensive product information and support customers with their sales and technical inquiries.
• Effectively resolve customer issues while maintaining a high standard of customer satisfaction.
• Record customer interactions and feedback to facilitate ongoing improvement.
• Work collaboratively with colleagues to enhance processes and the overall customer experience.

Required Skills and Qualifications

• Outstanding verbal and written communication abilities in English and local languages.
• Robust problem-solving skills and analytical thinking.
• Capability to thrive in a fast-paced environment while managing multiple responsibilities.
• Experience with CRM software and various communication platforms.
• Strong customer service mindset with a genuine desire to assist others.
• Fundamental technical knowledge relevant to the products and services provided.

Immediate joiners are preferred.

* Educational Qualification: PUC (+2) / Any Degree

* Minimum of 1 year of experience in International Voice/chat/sales and technical support

* Exceptional English communication skills

* Availability for 24/7 rotational shifts

* 5 working days per week

* Two-way cab facility provided

* Work from Office

* CTC: Up to ₹34,000/month

* Take Home: Up to ₹28,000

If you are interested, please send your updated resume via WhatsApp to: 8838559646

Email: [HIDDEN TEXT]