International Voice

Eligibility Criteria:

• Education: Graduate / Undergraduate
• Experience: Minimum 1 year of international voice process experience (mandatory)
• Excellent verbal communication skills in English
• Strong problem-solving and customer-handling abilities
• Willingness to work in US rotational shifts
• Immediate joiners only

Role & Responsibilities:

• Handle inbound/outbound international customer calls
• Resolve queries efficiently and ensure customer satisfaction
• Adhere to SLA, quality, and compliance standards
• Update CRM systems with accurate interaction records
• Collaborate with internal teams for escalations and solutions