International Technical Support - Voice Process

Company – HP

Communication- Excellent.

Shift – Day shift.

We are hiring for International Technical Support (Voice Process).

Job Details:

• Role: International Technical Support (Voice) (Please avoid help desk or simple tech support.)
• Experience: 1–3 Years (1 Years Relevant Experience Mandatory in International customer technical support)
• Location: Bangalore (Electronic City / Brookfield) (Candidate will not choose the location)
• Process: International & India (Hindi& English) Candidate comms should be excellent and also they know Hindi.

Experience Criteria:

• Minimum 1 year of International Call Centre experience in Technical Support
• No Desk Support / No Admin Support profiles
• Print Support / Desktop Support background acceptable only if technical troubleshooting experience is strong
• On-paper relevant experience required (Minimum 1 year in Technical Support)

Technical Skills Required:

• Hardware & Desktop Troubleshooting
• Networking basics
• IP Address configuration
• BIOS
• Operating Systems (Windows)
• Basic printer troubleshooting
• Strong technical troubleshooting knowledge (Tech round will be conducted)

Qualification:

• Graduate (Mandatory)

Mandatory Documents:

• All relieving letters from previous organizations

Interview Details:

• Mode: Virtual Drive
• Date: Monday, Wednesday
• Time: 11:00 AM – 2:00 PM
• Rounds: Soft Skills + Operational cum Technical Round

Joining Details:

• Immediate Joiners Preferred