International Technical support Engineer / Network Support Engineer

• Looking for candidates with excellent communication skill for technical support
• Candidate should be flexible to work in US Shift (Rotational night shifts).
• Candidate should be excellent in English communication.
• Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office .
• Any experience who are willing to work with technical process can also apply.
• Candidates with International Technical Voice experience is preferred.
• Networking Experience with International Voice is preferred.

Essential Functions:

• Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues
• Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
• Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
• Adhere to established SLAs, and productivity/performance goals
• 1-6 years of experience in international technical support or network support role.
• Strong knowledge of Networking concepts including OSI model, IP addressing, subnetting, DHCP configuration etc. .
• Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.