TE

International Process Trainer

Teleperformance Global Services Private Limited
Navi Mumbai4-7 LPA Posted 27 Feb 2025
FULL TIME
global compliance
Content Creation
Data Analysis
Process Design
Training Development
+2 more

Job Description

Designation - Process Trainer

Location- #Malad #Bhayander #Thane

Shift- 24x7 Rotational Shift (Including Night Shifts)

5 Days working with 2 rotational week offs

Roles and Responsibilities -

* Design and deliver training programs for process, soft skills, accent, and product training across various levels of employees.

* Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge.

* Develop and maintain training materials, including presentations, manuals, guides, videos, etc.

* Provide coaching support to trainees during on-the-job training (OJT) sessions.

  • * Monitor progress of trained employees through evaluation metrics such as TNI (Training Need Identification).
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