International Outbound Verification Voice Process

Responsibilities:

• Make outbound calls to international clients to provide product or service information.
• Resolve client inquiries and issues through effective communication and problem-solving skills.
• Maintain and update customer databases with accurate and timely information.
• Meet or exceed daily, weekly, and monthly call targets and performance metrics.
• Follow up with clients to ensure satisfaction and address any further needs.
• Collaborate with team members to improve overall service delivery.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in an outbound call center or customer service role.
• Strong verbal and written communication skills.
• Ability to work flexible hours to accommodate international time zones.
• Strong problem-solving and conflict-resolution skills.
• Proficient in basic computer applications and CRM software.