International Customer Support Executive

We are seeking enthusiastic and customer-focused professionals for the International Customer Support Executive role. You will handle voice-based interactions with international customers, resolving queries, offering product/service support, and ensuring excellent customer satisfaction. This role requires excellent English communication, a neutral accent, and the ability to work in a 24x7 environment.

Roles and Responsibilities:

• Handle inbound and outbound voice calls from international customers (US/UK/AU regions).
• Resolve customer issues efficiently, related to products, billing, orders, or services.
• Provide accurate information and effective solutions within defined timelines.
• Document all customer interactions meticulously in the CRM system.

Required Skills:

• Excellent English communication (spoken and comprehension).
• Neutral accent and clear pronunciation.
• Strong active listening and empathy in customer interactions.
• Typing speed of 30-40 WPM with accuracy.
• Familiarity with CRM tools (Salesforce, Freshdesk, etc.) is a plus.
• Ability to work night shifts and weekends if needed.

QUALIFICATION:

• 12th pass / Graduate (any stream).