International Customer Care Executive

Key Responsibilities:

• Handle inbound technical support queries from international customers via voice process
• Troubleshoot and resolve networking and connectivity issues
• Deliver exceptional customer service while ensuring issue resolution within defined SLAs
• Maintain accurate records of interactions and follow-up as necessary

Who Can Apply:

• Graduate Freshers with a background in networking or troubleshooting are encouraged to apply
• Undergraduates with at least 6 months of experience in international voice-based technical support are also welcome
• Strong interpersonal and communication skills are essential
• Candidates must possess excellent spoken English

What We're Looking For:

• Sound knowledge of networking fundamentals and technical troubleshooting
• Ability to work in a high-paced international customer service environment
• Willingness to work in rotational shifts
• Immediate joiners preferred