Infrastructure Engineering Advisor

• Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure
• Complete all service now tickets in the queues
• Perform upgrades and refreshes as needed within the environment
• Able to resolve vulnerabilities when notified of items with a vulnerability
• Able to provide audit information as requested
• Provide technical support on incident calls as needed
• Accurately log and document all information in the network infrastructure
• Perform investigation and triage for alerts and events
• Troubleshoot complex/multitier issues within the network infrastructure
• Perform escalation of incidents to higher tier support groups, vendors, and other support staff
• Perform monitoring and event management support for the entire network infrastructure
• Accurately log and document all changes/incidents in Service Now ticketing system
• Identify opportunities for improvement in the monitoring and event management tools and processes
• Provide planning and vendor oversight for network change activity
• Report key performance metrics to management

Required Skills:

• Strong written and verbal communication skills with the ability to interact with all levels of the organization.
• Strong interpersonal skills.
• Strong time and project management skills.
• Familiarity with the following technologies - Cisco networking (SDWAN, LAN, WLAN)
• Familiarity with network troubleshooting tools/technologies - Wireshark, tcpdump, SNMP, syslog, NetFlow.

Required Experience & Education:

• 11-13 years of experience in Networking
• Proven experience with support and operations of large-scale enterprise networks
• College degree (Bachelor) in related technical/business areas or equivalent work experience.
• Industry certifications such as CCNA and CCNP.

Desired Experience:

• Experience with Cisco ACI
• Experience with F5 load balancers
• Experience with Palo Alto, Fortinet, and Cisco ASA firewalls
• Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access
• Experience with Python and other scripting tools
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
• Highly self-motivated and directed
• Strong organizational skills
• Keen attention to detail
• Strong customer service orientation