Incident Manager

Key Responsibilities:

• Manage and resolve IT incidents efficiently to minimize downtime and impact on business operations.
• Coordinate with internal teams and stakeholders to ensure timely resolution of incidents.
• Develop, implement, and continuously improve incident management processes and procedures.
• Analyze incident trends and provide actionable recommendations for process improvement.
• Ensure compliance with industry standards, organizational policies, and best practices.
• Collaborate with stakeholders to identify potential risks and implement mitigation strategies.