Immediate Openings For Chat process (WFO only)

Job Description

Role & responsibilities

• Handle customer complaints , provide appropriate solutions and alternatives within time limits.
• Provide accurate , valid and complete information by using the right methods/ tools.
• Identify and assess customer needs to achieve customer satisfaction.
• Build sustainable relationships and trust with customer through open and interactive communication .
• Ensure a consistent tone , style and approach in responding to customer enquires and complaints.

Preferred candidate profile

Key skills Required:

• Good written communication in English & any other lang.
• Ability to multi task ,prioritize and manage time effectively.
• Strong email/ Chat handling skills and an eye for details.
• Responding to customers in polite tone
• Experienced candidates preferred

Perks and benefits

• Attractive Salary
• ESI PF
• Lunch Provided