IICS Support role

Description

We are seeking a skilled IICS Support professional to join our team in India. The ideal candidate will have a strong background in supporting cloud-based applications, specifically Informatica Intelligent Cloud Services, and will be responsible for providing technical assistance and troubleshooting support to our clients.

Responsibilities

• Provide technical support for IICS (Informatica Intelligent Cloud Services) applications and services.
• Troubleshoot and resolve customer issues related to IICS functionalities and integrations.
• Collaborate with development teams to enhance product features and performance based on user feedback.
• Document technical procedures, resolutions, and best practices for internal knowledge base.
• Assist in the onboarding and training of new users on IICS functionalities.

Skills and Qualifications

• 3-8 years of experience in supporting cloud-based applications, preferably Informatica IICS.
• Strong understanding of ETL processes and data integration tools.
• Proficiency in SQL and familiarity with databases like Oracle, SQL Server, or MySQL.
• Experience with cloud computing platforms and services.
• Excellent problem-solving skills and ability to analyze complex issues.
• Strong communication skills to interact with clients and team members effectively.
• Ability to work independently as well as in a team environment.
• Knowledge of Agile methodologies and project management tools.