IdentITy and Access Management Administrator

Job Summary: The Identity and Access Management (IAM) Administrator is responsible for the day-to-day administration, maintenance, and support of an organization's identity and access management systems and processes. This role involves managing user identities, provisioning/de-provisioning access, enforcing access policies, performing regular access reviews, and ensuring the security and compliance of user accounts across various applications and systems. The IAM Administrator plays a crucial role in safeguarding organizational data and systems by ensuring that users have the right access, and only the right access, to perform their job functions.

Key Responsibilities:

• Access Provisioning & De-provisioning: Create, modify, and delete user accounts, groups, and roles across various enterprise systems and applications (e.g., Active Directory, Azure AD, ERPs, CRM, cloud applications) based on approved requests and established policies.
• Access Management & Control: Administer access permissions, entitlements, and roles based on the principle of least privilege, ensuring users have appropriate access levels required for their job functions.
• Troubleshooting & Support: Provide first-line and second-line support for IAM-related issues, including password resets, account lockouts, access denials, multi-factor authentication (MFA) problems, and synchronization errors.
• Access Reviews & Audits: Assist in conducting periodic access reviews, user entitlement reviews, and audit preparedness activities to ensure compliance with security policies and regulatory requirements. Identify discrepancies and facilitate remediation.
• Policy Enforcement: Ensure strict adherence to company's IAM policies, standards, and procedures. Identify and report any policy violations.
• Documentation & Knowledge Management: Maintain accurate records of access requests, approvals, changes, and configurations within the IAM system. Contribute to the creation and maintenance of IAM-related documentation, FAQs, and standard operating procedures (SOPs).
• System Monitoring & Maintenance: Monitor IAM system health, performance, and logs for security events, anomalies, or potential issues. Perform routine maintenance tasks as required.
• Collaboration: Work closely with IT security, infrastructure, application owners, HR, and other stakeholders to ensure seamless identity lifecycle management and resolve access-related issues.
• Incident Response (Basic): Assist in responding to security incidents related to identity compromise or unauthorized access.