Housekeeping Associate

The Housekeeping Associate supports all Housekeeping and Laundry operations by analyzing guest requests, delegating tasks efficiently, and ensuring the work is completed in a timely manner to guarantee an exceptional experience for guests.

What will I be doing

As a Housekeeping Associate, you will be responsible for performing the following tasks to the highest standards:

• Ensure consistently high operating standards in all areas of Housekeeping and Laundry, following hotel brand standards.
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members, emphasizing training and teamwork.
• Provide excellent guest service by addressing needs and requests promptly.
• Collaborate with Floor Housekeeping Supervision to manage room availability and release for guest service.
• Oversee controls in the Housekeeping department, such as employee frequency, release of master keys, booking incidents, uniform and linen tracking, etc.
• Check guest information daily in CRM to ensure preferences and requests are met on time.
• Request flowers for special occasions (e.g., weddings, births) and provide embroidery for special linen.
• Manage monthly Lost and Found procedures and donations.
• Inspect uniforms and send them for cleaning and repairs.
• Coordinate and control all documents and personnel traffic within the department.
• Release linen to the Laundry department on a daily basis.
• Manage the daily release of guest clothing for those using laundry services.
• Oversee monthly closing of Laundry expenses and related provisions.
• Replace Laundry Attendant during holidays, days off, or absences as needed.

What are we looking for

A Housekeeping Associate serving Hilton is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values below:

• Strong planning and organizational skills.
• Good oral and written communication abilities.
• Previous experience in Laundry services.
• Good interpersonal skills for team collaboration.
• Intermediate proficiency with computers and software, including Microsoft Office.
• Commitment to delivering a high level of customer service.
• Excellent attention to cleanliness and detail.

It is advantageous if you demonstrate the following:

• Ability to work effectively in a team.
• Excellent attention to detail.
• A positive attitude in all interactions.