Hiring UG / Graduate freshers For voice process

Description

We are looking for enthusiastic and motivated freshers/entry-level candidates to join our voice process team. This role involves engaging with customers over the phone, providing support, and ensuring high levels of customer satisfaction.

Responsibilities

• Handle inbound and outbound calls efficiently and professionally.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain accurate records of customer interactions and transactions.
• Follow communication scripts when handling different topics.
• Collaborate with team members to improve processes and customer satisfaction.

Skills and Qualifications

• Strong verbal communication skills in English and regional languages.
• Basic computer skills and familiarity with MS Office applications.
• Ability to handle stressful situations and remain calm under pressure.
• Good listening skills and ability to empathize with customers.
• Willingness to work in shifts, including evenings and weekends.