Hiring Individual Relationship Officer - Mortgage

Key Performance Indicators

Business and Financial Management

- Delivery in Volume

- Percentage payout to channel as required

- Insurance Achievement

- Delinquency

Customer Focus

- Possession of database of salaried and self employed customers.

- Portfolio Management

- Attending customer queries & resolution in TAT.

- No.of cases where PDD is incomplete.

People / Team

- Actively co-ordinate with the Risk and Legal team to ensure closure in documentation.

- Co-ordinate with the Unit Manager / CBM to ensure closure on disbursal.

- Ensure all exceptions raised are cleared within the TAT.

Process / Quality Improvement

- Adherance to process and Quality manifested in a Login to Conversion ratio of 60%

- No.of rejects due to non-adherence in providing documents while logging in.