Hiring For WFx Coordinator - 24/7 shifts

Key Responsibilities:

Employee Onboarding & Orientation

• Capture all necessary information when recording an incident and communicating with employees
• Assess the needs of new hires and develop onboarding plans to meet requirements
• Orient new employees to company policies, procedures, and culture
• Ensure new hires have all necessary tools, equipment, and resources for their roles
• Develop and facilitate onboarding activities, including team-building, job training, and orientation
• Establish and maintain relationships with new hires to ensure a smooth organizational transition

Onboarding Process Management

• Manage the onboarding process end-to-end, including scheduling, tracking, and reporting
• Prepare and present onboarding reports to senior management
• Train new hires on timesheet submission and respective tools within 24-48 hours of joining
• Monitor and assess the progress of new hires to ensure satisfactory performance
• Provide feedback and guidance to new hires regarding performance and development opportunities

Documentation & Process Improvement

• Develop and maintain onboarding materials such as job descriptions, employee handbooks, and other relevant documents
• Manage employee records and data according to corporate policies
• Develop and update onboarding procedures and processes
• Liaise with other departments to ensure new hires have necessary support and resources
• Identify areas for improvement and provide feedback for process and policy changes
• Monitor and report on onboarding expenses and progress against budget

Requirements:

• Excellent communication skills, including active listening
• Critical thinking with the ability to multi-task, prioritize, and manage time effectively
• Comfortable working rotational shifts, including night shifts aligned with US-based clients
• Energetic and able to handle emails, chats, and phone calls efficiently
• High attention to detail and consistent follow-through
• Ability to work in a fast-paced team environment and adapt quickly to changes
• High levels of integrity and discretion in handling confidential information
• Familiarity with internet browsers (Firefox/IE) and email clients (Outlook/Gmail)
• 3-5 years of experience as an Onboarding Specialist or in a call center environment; experience with US-based clients preferred

Preferred Qualifications:

• Certifications: ITIL, SHRM, or equivalent
• System knowledge: ADP, ATS, Freshworks Suite, Zendesk, Service Cloud, or other ticketing systems
• Any graduate with experience in HR, Customer Service, or Technical Support, preferably handling US clients