Hiring For Team Lead - VKYC - Leading Bank

Role & Responsibilities:

Team Management

• Lead and supervise a team of Video KYC Officers to ensure achievement of performance targets
• Monitor daily operational metrics including call volumes and verification quality
• Coach and mentor team members to drive performance improvement and ensure adherence to compliance standards

Operational Efficiency

• Ensure smooth and accurate execution of Video KYC processes with minimal errors
• Optimize resource allocation to effectively manage volume fluctuations and peak loads

Compliance & Quality Control

• Ensure KYC processes comply with RBI regulations and internal bank policies
• Conduct periodic quality checks and internal audits to identify and mitigate risks and potential frauds

Customer Experience

• Drive superior onboarding experience for customers during Video KYC interactions
• Address and resolve escalations or service-related issues in a timely manner

Reporting & MIS

• Prepare and submit regular reports (daily/weekly) on productivity, quality, TAT, and compliance metrics
• Highlight trends, operational risks, and exceptions to senior management for prompt action

Training & Development

• Organize regular training sessions for the team on KYC regulations, video verification tools, and soft skills
• Ensure upskilling of team members to keep pace with changing compliance and technology requirements