Hiring For International Voice/Blended process

Roles & Responsibilities

• Provide excellent customer support through voice and blended channels (voice + chat/email).
• Handle customer queries efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Follow process guidelines to ensure high-quality service delivery.
• Achieve individual and team targets, including KPIs and SLAs.
• Participate in training and development sessions as required