Hiring For Customer Support Executive | International Blended Process

Role Overview:

The Customer Care Executive will be responsible for handling customer queries and concerns through voice-based support, ensuring high-quality service and satisfaction. The role requires effective communication, problem-solving abilities, and a customer-first approach in a dynamic work environment.

Key Responsibilities:

• Manage inbound/outbound customer calls to resolve queries and provide support
• Maintain high service quality while following process guidelines and SLAs
• Document customer interactions accurately in the system
• Collaborate with internal teams for issue resolution when required
• Adapt to a fast-paced work environment with rotating shifts and weekly offs

Required Qualifications and Skills:

• Graduate or Undergraduate from a recognized institution
• Minimum 6 months to 1 year of BPO experience in a customer care role
• Excellent verbal communication and listening skills
• Willingness to relocate (relocation benefits provided)
• Comfortable with rotational shifts and week offs
• Immediate or early joiners preferred