Hiring For Cluster Collection Manager

We are looking for an experienced Cluster Collection Manager to oversee the collections process for the Recovery Portfolio.

Role & responsibilities

• Cluster Operations Management:
• Lead the collections team in the Salem cluster, ensuring timely and efficient collection of dues for commercial vehicle loans.
• Oversee the day-to-day collection activities, including field collections, tele-calling, and agency management.
• Ensure adherence to all recovery processes and policies for commercial vehicle finance.
• Agency and Field Collection Management:
• Manage and monitor third-party collection agencies and field teams to ensure compliance and target achievement.
• Perform regular visits to agencies and field agents to review performance, provide guidance, and ensure smooth execution of collections strategies.
• Optimize the cost and performance of the collection agency network.
• Target Management & Recovery Strategy:
• Develop and implement collection strategies to maximize recovery and minimize bad debt.
• Set and track collection targets for the team, ensuring monthly/quarterly objectives are met.
• Work closely with the credit and legal teams to ensure proper escalation for delinquent accounts.
• Customer Relationship Management:
• Build and maintain relationships with customers to facilitate easy and amicable resolutions for overdue payments.
• Negotiate settlement terms and recovery plans for delinquent accounts where applicable.
• Address customer grievances and issues promptly, ensuring customer satisfaction and brand loyalty.
• Compliance & Reporting:
• Ensure collections operations are compliant with all relevant regulations and internal policies.
• Maintain accurate and up-to-date records of all collections activities, providing timely reports to senior management.
• Conduct root cause analysis of collections performance to continuously improve processes.

Preferred candidate profile

• Educational Qualification: Graduate/Postgraduate in any discipline (preferably in Finance, Business Management, or similar).

• Experience:
• Minimum 8 to 12 years of experience in collections/recovery for commercial vehicle loans or similar financial products.
• Strong experience in managing a team and handling field collections and agency relationships.
• Experience in commercial vehicle financing or vehicle asset management is highly desirable.