Hiring For Agency Manager, Recovery

Role & responsibilities

Agency Management:

• Handle a network of recovery/collections agencies within the assigned territory.
• Onboard, train, and review performance of recovery partners.
• Ensure adherence to SLAs, compliance, and fair collection practices.
• Recovery Operations:
• Monitor and drive recovery performance on delinquent portfolios (Buckets: 30+, 60+, 90+, written off cases).
• Develop and implement recovery strategies to maximize collections efficiency.
• Execute field recovery actions including skip tracing, settlements, legal recoveries where required.
• Channel Performance:
• Analyze agency/channel productivity and optimize recovery costs.
• Ensure recovery agents are well-informed, trained, and aligned with company standards.
• Initiate corrective actions in case of underperformance.
• Compliance & Reporting:
• Ensure compliance with regulatory guidelines and company policies.
• Maintain MIS and daily/weekly performance reports.
• Collaborate with legal, risk, and credit teams as required.

Preferred candidate profile

• Graduate/Postgraduate in any discipline.
• 3 to 8 years of experience in collections/recovery, with strong exposure to agency/channel handling.
• Familiarity with retail finance, unsecured loans, two-wheeler loans, microfinance, or Commercial Vehicle is a plus.
• Ability to travel extensively and manage field recovery operations.