Head of Information Technology and Digitization

Job Description – Head of Information Technology & Digitization (IT Head)

Location: Mumbai

Role Overview

• QualityKiosk is seeking a forward-looking Head of Digital Technology & Transformation to lead enterprise IT, cloud modernization, AI adoption, automation, and digital transformation initiatives.
• The role will focus on building scalable, resilient, and digitally enabled technology operations that enhance efficiency, innovation, and business agility.

Key Responsibilities

• Define and drive the organization's digital technology roadmap
• Lead enterprise IT operations across cloud, infrastructure, networks, workplace technology, and enterprise platforms
• Drive digitization, automation, self-service, and operational modernization initiatives
• Evaluate and implement AI / Generative AI solutions to improve productivity and efficiency
• Ensure resilient IT operations through governance, backup/DR, and operational risk practices
• Build dashboards, monitoring platforms, and workflow automation capabilities
• Collaborate with business stakeholders to enable technology-led transformation
• Lead and mentor cross-functional technology teams

Required Skills & Experience

• Strong experience in enterprise IT, cloud, and digital transformation initiatives
• Exposure to AI tools, automation platforms, and modern workplace technologies
• Knowledge of IT governance, operational resilience, backup/DR, and enterprise platforms
• Strong leadership, stakeholder management, and execution capabilities

Desired Qualities

• Self-driven with strong ownership and accountability
• Ability to independently drive initiatives from strategy to execution
• Strong problem-solving, communication, and decision-making skills
• Agile and adaptable in fast-paced environments

Experience & Qualification

• 10–12 years of experience in enterprise IT / digital transformation roles
• Exposure to AWS/Azure/VMware, ITIL/ISMS, and automation platforms preferred
• AI / Generative AI certifications will be an added advantage
• Experience in BFSI / enterprise environments preferred
• Bachelor's degree in engineering / IT / Computer Science or related field