GV Managed Services Professional

This role will be of a team player and a key member of the GlobalView MS Americas team. Responsible for timely processing end-to-end payrolls for America, Canada, and Mexico Clients. Payroll frequency will be weekly, semi-monthly, fortnightly, monthly, off-cycles, and reversals.

Key Responsibilities:

• Frequently interfacing with various teams, primarily with internal support teams and directly with the Clients.
• Ensure quality controls in the payroll process and update documentation – includes reconciliation of results and audit checks.
• Act as day-to-day liaison with client designated contacts for payroll-related processing and respond to client inquiries and take appropriate action ensuring timely review and resolution of issues.
• Maintain client payroll procedure manuals and business process documents.
• Manage client issues in Siebel system and work with client and internal partners to classify, prioritize, and follow-up.
• Analyze and resolve complex issues encountered within the team and/or client.
• Demonstrate strong analytical and error resolution skills for complex payroll environments.
• Identify, recommend, and implement process improvement methodologies that strengthen service delivery.
• Act as a Checker to review various Payrolls (On-Cycle, Off-cycle, and ROEs, etc.) worked & ready to deliver by the Maker.

Skills and Experience:

• Excellent communication skills to interface with multinational clients and internal users in the region.
• Ability to multi-task, flexible to working hours, and ready to work in the US shift timings.
• Holds a bachelor's degree in commerce or business administration.
• Has completed at least 2 years in the current process and has been a consistent performer.
• Expertise in MS Office; knowledge on SAP HR will be helpful.
• Knowledge on payroll, accounting, legislation.
• Ability to perform reconciliations, checks, and balances.