FAFairmont
Guest Service Associate - Front Office
Chennai ₹3-6 LPA Posted 3 Nov 2025
FULL TIME
Communication Skills
Problem Solving
Reservation Systems
Customer Service
Job Description
- Greet and welcome guests upon arrival, providing a warm and professional first impression
- Handle check-in and check-out procedures efficiently, ensuring all necessary information is accurately recorded
- Respond promptly to guest inquiries, requests, and concerns, demonstrating a commitment to customer satisfaction
- Coordinate with other departments to fulfill guest needs and resolve any issues that may arise
- Manage reservations, room assignments, and billing processes using hotel management software
- Maintain a clean and organized front desk area, ensuring all necessary materials are readily available
- Assist with concierge services, providing information about local attractions, transportation, and dining options
- Monitor guest accounts and handle financial transactions accurately
- Participate in regular team meetings to discuss service improvements and operational updates
- Ensure compliance with hotel policies, safety regulations, and security procedures
- Assist in emergency situations and support the implementation of crisis management protocols when necessary
- Bachelors degree in Hotel Management or related field
- Strong communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
- Excellent attention to detail and organizational skills
- Proven ability to multitask and remain calm under pressure in a fast-paced environment
- Customer-centric mindset with a passion for delivering exceptional service
- Proficiency in hotel management software (e. g. , Opera PMS)
- Problem-solving skills and the ability to make decisions independently
- Flexibility to work different shifts, including weekends and holidays
- Previous experience in the hospitality industry is preferred
- Multilingual skills are a plus
- Ability to work collaboratively as part of a team
- Professional appearance and demeanor