Guest Relations Executive

Responsibilities:

• Greet guests upon arrival with a warm, professional, and courteous demeanor
• Assist with check-in, check-out procedures, and room or registration assignments
• Address and resolve guest inquiries, requests, and complaints efficiently
• Provide information on services, facilities, local attractions, and travel directions
• Maintain accurate guest records and document preferences, issues, and feedback
• Coordinate with internal teams (e.g., leadership, F&B) to ensure guest needs are met
• Handle special guest requests, including reservations, transportation, and events
• Monitor guest satisfaction levels and gather feedback for continuous improvement
• Support VIP services with discretion, professionalism, and attention to detail