Growth Manager

Responsibilities & Key Deliverables

• Customer satisfactionStrive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment
• Market ShareSet Target for area office market share gain
• Create winning strategies against competition
• Review performance, identify root cause and initiate corrective actions
• Plan for sales for N+2 month
• PBIT Optimise zonal incentive scheme
• Utilize of zonal marketing budgets effectively
• Ensure optimum debtor no of days for the zone
• Dealer ManagementEnsure dealer motivation and engagement
• Sustain Dealer principal relationship
• Align policies wrt manpower, funds and infra
• Expansion of channelSet Up Adequate Primary and secondary Channel Touch Points
• New Dealer identification
• Take counter actions against Non performing dealer's
• Customer satisfactionStrive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segmentDot Networking and stakeholder managementSynergise with network partners MMFSL,SBI, MIBL, MFCWL etc Build and sustain relationship with influencers in govt depts and key accounts
• Preferred Industries
• Consumer FMCG / Food
• Automotive Industry

Education Qualification

• MBA; Masters Dip
• In Business Administration; Post Graduate Dip in Business Admin; Post Graduate Dip in Business Mgmt
• General Experience
• Core Automotive Sales/ FMCG sales, Experience of 15-20 years
• Critical Experience
• Experience of managing a region being regional sales head for at least 3-4 years
• System Generated Core Skills
• Change Management
• Relationship Management
• Dealer Management
• Financial Management
• Market Acumen
• Industry Analysis
• Regulatory Compliance
• Market Intelligence
• Performance Management
• Project Management
• Project Planning & Execution
• Risk Analysis
• Customer Satisfaction
• Understanding Customer Needs
• Lead Generation
• Enquiry Management
• Channel Development
• Service Initiatives & Campaigns
• Service Business Planning
• Market Share Analysis
• Root Cause Analysis
• Sales
• Budgeting & Costing
• Dealer Evaluation & Selection
• Consequence Management Dot Networking
• Stakeholder Management
• Key Account Management
• System Generated Secondary Skills
• Capability Building
• Consultative Selling
• Credit Management
• Service Orientation
• Statutory Compliance
• Designing Customer Experience
• Manpower Management
• Manpower Planning
• Market Research
• Order Management
• Competitor Analysis
• Product Knowledge & Application
• Sales Planning
• Territory Coverage Optimization
• Working Capital Management
• Customer Sensitivity
• Price Benchmarking
• Service Management
• Promotional Activities