Grafana Support Engineer

Roles & Responsibilities:

• Design, create, and maintain Grafana dashboards for monitoring mobile banking applications
• Integrate multiple data sources such as APM tools, logs, and infrastructure metrics into Grafana
• Develop and configure alerting rules, thresholds, and visualizations aligned with business SLAs
• Work closely with Application, DevOps, and SRE teams to define monitoring and observability requirements
• Optimize dashboard performance for scalability, usability, and clarity for both technical and business users
• Interpret and migrate existing monitoring dashboards from AppDynamics to Grafana
• Support incident management and ensure timely resolution of production issues
• Improve system observability and ensure proactive monitoring of services