Google CCAI Developer

Job Overview:

• We are in search of a talented Google CCAI Developer who possesses hands-on expertise in the design, development, and implementation of enterprise-level Conversational AI solutions within the Google Cloud environment.
• The perfect candidate will demonstrate proficiency in Dialogflow CX, Conversational AI, Python-based integrations, API orchestration, and developing cloud-native applications.
• Experience in transforming contact centers, modernizing virtual agents, and migrating from legacy IVR and chatbot platforms to Google CCAI is strongly preferred.

Primary Duties:

• Design, develop, and sustain intelligent virtual agents utilizing Google Dialogflow CX and Google Contact Center AI (CCAI).
• Create voice and chat automation solutions addressing customer service, sales, technical support, billing, payments, account management, and various other contact center applications.
• Configure and oversee intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
• Develop reusable conversational components and comprehensive chatbot frameworks for enterprises.
• Essential Technical Proficiencies
• Google CCAI Technologies
• Google Contact Center AI (CCAI)
• Dialogflow CX
• Conversational AI
• Virtual Agent Development
• Contact Center Automation

Technical Qualifications:

• Preferred Migration Expertise
• Candidates with experience in any of the following areas will be given strong preference:
• Migration from Genesys to Google CCAI
• Migration from NICE CXone to Google CCAI
• Migration from Amazon Connect to Google CCAI
• Modernization of legacy IVR systems
• Migration from Dialogflow ES to CX
• Transformation from traditional chatbots to Generative AI bots
• Knowledge base migration and conversational redesign projects
• Cloud migration initiatives for contact centers

Desired Skills:

Technology->AI-Agentic AI->Google Cloud Contact Center AI->GDF (Google Dialogflow), Technology->Communication->IVR/CCT