Global eDiscovery Manager

Introduction

IBM is in search of a strategic and operationally adept professional to take on the role of Global eDiscovery Manager, overseeing the evolution and daily management of IBM's comprehensive global eDiscovery program. This pivotal position will closely collaborate with the Global eDiscovery Senior Manager to enhance service delivery, promote operational excellence, and leverage technology in IBM's litigation, investigation, and regulatory affairs.

As the Global eDiscovery Manager, you will act as the deputy to the eDiscovery function, providing active leadership, tactical execution, and strategic assistance across all elements of the program. This position demands a collaborative leader capable of navigating intricate workflows, guiding cross-functional teams, and serving as a trusted advisor to both internal and external stakeholders.

You will report directly to the Global eDiscovery Senior Manager within the Legal Operations team.

The ideal candidate will possess extensive hands-on eDiscovery expertise, coupled with robust program management skills, technology assessment capabilities, vendor management experience, and a strong focus on process enhancement. This role requires the ability to think strategically while remaining engaged in complex case matters.

Your Role And Responsibilities

Key Responsibilities :

Discovery Program Operations

• Lead the operational functions of the Global eDiscovery program, managing day-to-day eDiscovery activities throughout the entire eDiscovery lifecycle.
• Provide guidance and oversight to Program Managers, technical staff, vendors, and external service providers as necessary.
• Ensure consistency, defensibility, and quality in all discovery processes.
• Track and evaluate program-level metrics, reporting, and performance indicators.
• Identify areas for operational enhancements and cost-saving measures.
• Act on behalf of the Global eDiscovery Senior Manager when required.
  
  

Strategic Program Support

• Work closely with the Global eDiscovery Senior Manager to implement strategic initiatives and departmental goals.
• Assist in the formulation and execution of global eDiscovery policies, standards, playbooks, governance frameworks, and operational procedures.
• Conduct regular audits of eDiscovery processes, controls, workflows, and documentation.
• Support cross-functional projects involving Legal, CIO, Records Management, Privacy, Security, and Information Governance teams.
  
  

Technology and Vendor Management

• Assist in the evaluation of new eDiscovery, legal technology, AI, analytics, and automation solutions.
• Create business cases and pilot programs for new technologies, and facilitate their implementation, deployment, and uptake.
• Investigate industry trends and recommend technologies that enhance efficiency, quality, and defensibility.
• Assist with the deployment, adoption, and governance of newly approved technologies.
• Collaborate with technical teams and vendors to establish automated workflows and technology integrations.
• Manage vendor relationships, ensuring service levels and performance are monitored, while also supporting budget management and cost-control initiatives.
  
  

Case Support and Strategy

• Engage in matter intake and planning meetings for high-risk or high-visibility matters, providing support to legal teams and outside counsel on complex discovery strategies.
• Assist in evaluating complex matters for the proper use of TAR/CAL, advanced analytics, AI-assisted review, and emerging technologies.
• Offer best practice recommendations regarding preservation, collections, processing, review workflows, analytics, and productions.
  
  

Training and Organizational Development

• Design and deliver training sessions on eDiscovery responsibilities, technologies, and best practices.
• Mentor Program Managers and other team members to encourage the adoption of technology-driven workflows and continuous learning.
• Act as an escalation point for operational and technical challenges faced by Program Managers and other team members.
  
  

Preferred Education

Doctorate Degree

Required Technical And Professional Expertise

Required Professional and Technical Expertise

Experience

• Over 8 years of eDiscovery program management experience gained in-house, at a law firm, consultancy, or eDiscovery service provider.
• Experience managing intricate global eDiscovery matters and programs.
• Thorough, hands-on understanding of the full eDiscovery lifecycle and workflows, including legal hold, preservation, collection, processing, review, production, and data disposition.
• Experience with global eDiscovery matters across multiple jurisdictions, data privacy regulations (e.g., GDPR), and cross-border production issues.
• Proven experience managing multiple concurrent, complex cases with competing deadlines and evolving priorities.
• Extensive experience interfacing with and advising senior stakeholders, external counsel, and cross-functional partners.
  
  

Technical Skills

• Proficient in one or more leading eDiscovery platforms such as Relativity, Nuix, Hanzo, Reveal, or Everlaw.
• Familiarity with TAR/CAL workflows, predictive analytics, and AI-driven document review techniques.
• Experience explaining and guiding legal teams on search algorithms, Boolean search logic, and analytics tools.
• Acquainted with modern enterprise productivity platforms and cloud-based data sources (e.g., Microsoft 365, Google Workspace, Slack, Teams).
• In-depth knowledge of the Electronic Discovery Reference Model (EDRM) and eDiscovery industry best practices.
• Familiarity with AI-assisted review tools and a strong commitment to continuous learning about emerging AI methodologies.
  
  

Professional Skills

• Exceptional project and time management skills, with the ability to prioritize, solve problems, and meet deadlines in high-pressure situations.
• Outstanding verbal and written communication abilities, with a capacity to convey technical details to non-technical audiences.
• Highly organized, with sound judgment and the ability to work autonomously in a fast-paced environment.
• Quick to learn new processes and systems and apply that knowledge effectively across various matters.
• Strong ethical standards and a commitment to compliance.
• Ability to support global teams, including occasional flexibility outside standard business hours when required.
  
  

Preferred Skills

Preferred technical and professional experience

• Project management or eDiscovery certifications such as PMP, ACEDS, or RCA.