GenesysCloud CX Contact Center Consultant

Bangalore ₹4-9 LPA Posted 19 Feb 2025

FULL TIME

Genesys

Nice

Wfm

Salesforce

Workforce Management

Job description

Job Title: GenesysCloud CX Contact Center consultant

Duration: Full time role

Location: Onsite (Bangalore Bagmane Tech Park)

Note: Need someone who can join in less than 30-45 days.

Top Skills:

Job Description: :

Duties:

Deliver scalable, high-quality Salesforce services in support of our company mission
Design, develop, test, and document scalable, high-quality business solutions on the Salesforce platform
Recommend alternate approaches, analyze impacts, and provide sizing estimates
Collaborate with other team members
Participate in design sessions
Conduct unit, integration, and performance testing
Work closely with users for user acceptance testing
Analyze and mitigate bugs and issues
Participate in design and code reviews
Propose creative, highly innovative solutions
Provide support in fulfilling service requests
Support release planning and deployment
Maintain system KPIs to track trends in usage and data integrity
Help team ensure compliance with IT policies and procedures
Keep up with current technology trends
Assess and make recommendations on processes, designs, operations, and testing

Skills:

Superior Salesforce development skills, including Apex, Visualforce, REST, APIs, SOQL, JavaScript, CSS, and HTML
Understanding of all aspects of Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Communities
Deep understanding of scalable solutions and Salesforce best practices
Proven track record of delivering scalable, high-quality solutions
Experience working with third-party applications that integrate with Salesforce
Ability to take initiative as needed
Strong written and verbal communication skills
Understanding of testing and release processes
Track record of creativity and innovation