General Manager – Hotel Industry

• Manage and lead all department heads (HODs) and hotel management team

• Conduct regular meetings and briefings with departmental teams

• Ensure compliance with SOPs, policies, and service standards

• Handle customer complaints and implement service recovery processes

• Lead key initiatives including refurbishment, audits, and capital projects

• Prepare and manage annual budgets, marketing plans, and financial forecasts

• Monitor daily business reports and take strategic decisions accordingly

• Ensure revenue targets and guest satisfaction goals are achieved

• Maximize hotel revenue through pricing strategies and yield management

• Oversee procurement of supplies and vendor management

• Drive cost optimization and profitability improvements

• Participate in hiring and developing key staff members

• Manage corporate client relationships and support new client acquisition

• Coordinate with sales teams for business development and revenue growth

• Ensure audit compliance and maintain operational quality standards

• Lead business planning and implement long-term growth strategies