General Manager

What will I be doing

As the General Manager, you will be responsible for performing the following tasks to the highest standards:

• Leadership and Culture:
• Recognize and exemplify Hilton's brand culture and values daily.
• Lead the hotel team to achieve key performance indicators including profitability, revenue growth, guest satisfaction, and team member engagement.
• Strategic Planning and Execution:
• Develop and implement the hotel's annual, quarterly, and monthly budgets, forecasts, and operational work plans.
• Set and deliver achievable short- and long-term strategic goals aligned with Hilton's overall business objectives.
• Operational Excellence:
• Lead all key property issues including capital projects, refurbishments, and service enhancements.
• Ensure the hotel operates to Hilton's brand standards and complies with all legal, hygiene, and safety requirements.
• Financial Performance:
• Manage the ongoing profitability of the hotel, ensuring financial targets are consistently met or exceeded.
• Make strategic decisions that are in the best interest of both the hotel and Hilton.
• Team Leadership and Development:
• Lead and develop the hotel's Executive Team, including the Director of Operations, Director of Finance, Director of Human Resources, and Commercial Director.
• Drive career progression, effective succession planning, and team member engagement.
• Conduct regular briefings and communication meetings with Heads of Department (HODs) to align on goals and initiatives.
• Stakeholder Relations:
• Maintain regular communication with the property owner to ensure transparency on hotel operations and foster a strong partnership.
• Build and maintain a strong public image for the hotel, fostering positive relationships within the community and industry.
• Continuous Improvement:
• Respond to internal and external audits to drive continual operational and service improvement.
• Contribute to the development and implementation of innovative solutions to business challenges.
• Hilton Standards and Compliance:
• Ensure that all Hilton brand standards are consistently met or exceeded.
• Fulfill all duties and responsibilities assigned by Hilton and comply with Hilton policies and procedures.

What are we looking for

A General Manager serving Hilton Brands is always working on behalf of our Guests, Owners, and Team Members. To successfully fill this role, you should demonstrate:

• Proven experience in leading hotel operations at a senior level.
• Strong commercial and financial acumen.
• Excellent leadership, communication, and interpersonal skills.
• A passion for delivering exceptional guest experiences and leading high-performing teams.
• Strategic thinking combined with strong operational and business planning capabilities.
• Strong relationship management skills with internal and external stakeholders.
• Full compliance with regulatory standards and Hilton operational policies.
• Adaptability, resilience, and the ability to work in a dynamic environment.