IN
Job Description
Primary Duties:
- Design, configure, and develop solutions utilizing the ServiceNow HRSD platform.
- Implement and provide support for HR Case Management, Employee Center, Knowledge Management, and Lifecycle Events modules.
- Develop and customize ServiceNow components through Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer.
- Create and manage HR catalog items, record producers, workflows, and approval processes.
- Develop integrations between ServiceNow and various HR applications, including Workday, SAP SuccessFactors, Oracle HCM, Active Directory, and Payroll systems.
- Build and maintain REST and SOAP API integrations using IntegrationHub and custom web services.
- Configure role-based access controls to ensure data privacy and security for HR-related information.
- Troubleshoot and address platform issues, incidents, and enhancement requests.
- Engage in requirement gathering, solution design, development, testing, and deployment activities.
- Collaborate with HR stakeholders, business analysts, and technical teams to advance HR automation projects.
- Conduct code reviews and uphold development standards consistent with ServiceNow best practices.
- Assist with platform upgrades, patching activities, and regression testing.
- Create technical documentation, knowledge articles, and operational procedures.
Technical Qualifications:
- Technology Infra Tool Administration ITSM ServiceNow HRSD