Front Desk Executive

Key Responsibilities

Front Desk & Reception Management

• Manage the front desk area and maintain a professional and welcoming environment
• Greet and welcome guests, clients, visitors, and vendors in a courteous manner
• Ensure reception is always organized, clean, and presentable

Visitor & Security Management

• Handle visitor check-ins and maintain accurate visitor records
• Issue security passes/badges as per company security protocols
• Conduct basic site induction for visitors and vendors when required
• Maintain records of visitor traffic and front desk activities
• Coordinate with security personnel and ensure adherence to safety protocols

Communication Handling

• Manage incoming calls, emails, and other communication channels
• Direct calls and visitors to appropriate departments or personnel
• Ensure professional telephone and communication etiquette at all times

Administrative Support

• Assist with administrative tasks including data entry, filing, and document preparation
• Manage mail handling and service tickets efficiently
• Maintain accurate logs and records for daily front desk operations

Coordination & Support Activities

• Support internal coordination between departments for smooth operations
• Assist in managing service requests and front office-related queries
• Ensure timely escalation of security or operational concerns when required