Financial Service Manager (FSM) -HCL FT

Key Responsibilities

• Act as the primary point of contact for all non-technical billing and financial service requests from customers
• Manage and resolve billing-related issues, ensuring timely communication with customers
• Monitor and track debt-related issues and initiate credit note processing where required
• Ensure accuracy and maintenance of customer financial records, billing data, and account information
• Support onboarding of customers onto billing systems and platforms (e.g., VEC billing systems)
• Participate in first invoice reviews for newly activated services
• Serve as subject matter expert (SME) for complex billing contracts and financial processes
• Collaborate with Service Program Managers (SPMs) and account teams on billing operations
• Assist in designing, implementing, and maintaining billing flows and hierarchies
• Provide inputs for billing policies, quick reference guides, and global service plans
• Engage in proactive credit request management and financial adjustments for customers
• Support financial reporting activities including revenue tracking and account-level analysis
• Participate in customer meetings, governance reviews, and billing workshops
• Manage customer purchase orders and support procurement-related financial coordination
• Contribute to annual pricing reviews and financial negotiations with customers
• Ensure billing documentation, protocols, and processes are properly maintained and updated
• Support complex invoice formatting aligned with customer requirements and service delivery models
• Collaborate with multiple internal teams across finance, operations, and supply chain

High-Level FSM Responsibilities (for senior accounts)

• Prepare budget forecasting and track variance between forecast vs actual revenue
• Contribute to revenue analysis and account P&L reporting
• Manage complex billing hierarchies based on customer procurement and finance structures
• Lead customer-facing commercial governance and financial review meetings
• Facilitate billing workshops and account setup discussions
• Engage in executive-level customer financial discussions and reporting alignment
• Supervise auxiliary FSM resources in global account structures
• Ensure optimization of financial reporting processes and billing systems for large accounts

Technical & Functional Skills

• Strong experience in billing operations, financial services, and account management
• Customer-facing experience in finance, billing, or relationship management roles
• Strong understanding of financial reporting, revenue tracking, and credit management
• Experience in IT procurement, supply chain coordination, and contract billing structures
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)
• Experience with billing systems and enterprise financial platforms (e.g., ETMS, OVI, EMEA billing systems)
• Strong analytical and problem-solving abilities in financial operations
• Ability to manage complex billing hierarchies and financial workflows