Finacle Helpdesk Support L1

Roles and Responsibilities :

Should be skilled in following:

• Knowledge of Finacle Menu Options (CBS 7. 0. 25/ UBS version 10. 2. 18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank
• Knowledge of Core Banking Solutions, banking support
• Troubleshooting of issues observed/reported on day to day basis Working knowledge on Service Ticketing/ Management Solutions
• Minimum One year experience of working in Similar Projects as Application L1 at Scheduled Commercial Banks in India

Basic Qualifications:

• Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA
• Strong problem-solving and analytical skills
• Effective communication and teamwork abilities
• Eagerness to learn and adapt to challenging technical tasks

Other Qualifications:

• Advanced degree in a related field is a plus
• Relevant certifications or training a plus