Field Supervisor - Service

• Co-ordinate between employees and customers. To take feedback of previous day Work and plan daily schedule.
• Manpower allotment day to day basis on callbacks received.
• Carry out annual equipment survey of all elevator under the territory and Plan for repair schedule as a preventive method.
• Carry out NIS before taking over new construction and modernization job.
• Conduct toolbox talk with employees.
• Make employees continuously aware about safe work practices and Conduct Fatality Preventive Audits/ Toolbox Demonstration.
• Prepare Monthly and quarterly review report.
• Ensure timely Closure of T/Repair orders.
• Monitor how to reduce callbacks. More so on top ten calls received. / Random Check for Quality.
• Adherence to EH&S policy and practices.
• Create Safety awareness and ensure our employees are working safely.
• Ensure Zero accident / incident, Ensure Reporting of incident
• Actively participate in RQC & Safety meetings and review issues and progress.
• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.
• Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date.
• To conduct FPA and complete corrective actions within targeted completion date.
• Participate in Incident Investigation if any.
• Meet clients regularly for rapport development.
• Communicate with examiners on regular basis, take care of their problems and create confidence amongst them.
• Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement.
• Negotiate with clients for price fixation of contracts & T-order business and Mod Orders
• Handle effective conversions when necessary.
• Make efforts for acquisition and recoveries & achieving the target.
• Follow-up invoices/ payments.
• Update necessary conversion/ recovery cancellation into system.
• To indent material and Coordinate with Stores for required materials
• Review regularly, Net O / Payment.

Education & Experience required

• Diploma/BE in Engineering
• 5-8 years in handling service in Elevator industry
• Excellent Communication & Interpersonal skills
• Assertive, Proactive, Result orientated and Self-starter
• Ability / Confidence to handle high profile Key Customers

Desirable

• Experience in Elevator industry.

Role: Service Engineer

Industry Type: Financial Services

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: After Sales Service & Repair

Education

UG: Any Graduate

PG: Any Postgraduate