Facility Manager

Key Responsibilities

Site Operations Management

• Lead and manage day-to-day facility operations at the site
• Ensure smooth functioning of all technical and soft services
• Maintain high service quality standards and drive continuous improvement
• Ensure SLA and KPI adherence as per contractual agreement

Vendor & Service Management

• Supervise and manage facility vendors including housekeeping, M&E, cafeteria, AMC, R&M, pantry, utilities, and ad-hoc services
• Conduct regular vendor review and feedback meetings to ensure performance compliance
• Resolve operational issues in coordination with vendors and stakeholders
• Ensure service delivery aligns with contractual obligations

Technical Facilities Management

• Monitor maintenance of Mechanical, Electrical, HVAC, Plumbing, and Civil systems
• Ensure preventive and corrective maintenance activities are executed efficiently
• Oversee asset management, inventory of equipment, and consumables
• Identify and report abnormal or unsafe conditions

Compliance & Safety Management

• Ensure 100% statutory and legal compliance at the site
• Maintain safety standards and risk-free working environment
• Report and escalate safety or operational risks appropriately
• Ensure compliance score remains within acceptable benchmarks

Financial & Budget Management

• Manage capital and operational expenditure budgets
• Track costs and identify opportunities for cost savings
• Ensure financial discipline in facility operations
• Support procurement and budgeting activities

Reporting & Documentation

• Submit weekly, monthly, quarterly, and annual reports on time
• Maintain records of consumables, assets, and operational data
• Track and report facility performance metrics and KPIs
• Support audit and compliance documentation requirements

Client & Stakeholder Management

• Act as primary site-level point of contact for client interactions
• Handle escalations and ensure timely resolution of issues
• Conduct regular feedback sessions with business units
• Monitor customer satisfaction (C-SAT) and implement improvements

Helpdesk & Support Operations

• Supervise helpdesk operations and staff performance
• Ensure timely resolution of service requests and incidents
• Maintain smooth coordination between users, vendors, and operations teams

Continuous Improvement

• Identify and implement process improvements across facility operations
• Drive initiatives for cost optimization and operational efficiency
• Ensure innovation in service delivery and workplace management