Facilities Head

Facilities Head

Sone India is seeking an experienced and results-oriented Facilities Head to lead our infrastructure development, upkeep, and management. The ideal candidate will bring a strong background in facility management, with a focus on operational excellence and stakeholder satisfaction.

Key Outcomes & Responsibilities:

1. Infrastructure Development:

• Develop and implement infrastructure plans and requirements.
• Oversee the progress of infrastructure projects as per the agreed schedule.
• Monitor and measure the performance of infrastructure service partners.

2. Infrastructure Upkeep & Management:

• Plan and execute scheduled maintenance for office and residential complexes.
• Ensure hygiene and cleanliness standards are maintained across all areas.
• Train and groom infrastructure maintenance teams to uphold standards.

3. Performance Management:

• Develop and implement infrastructure standards in line with local regulations (e.g., GRIHA).
• Design objective and data-based performance measurement methods.
• Evaluate the performance of internal and external teams.

4. Contract Facilitation:

• Source and manage service providers for housekeeping, catering, maintenance, and new infrastructure projects.
• Draft and negotiate contracts with appropriate clauses to protect organizational interests with integrity.
• Maintain a diverse pool of service providers to ensure equal distribution of assignments.

5. Service Facilitation:

• Enhance customer satisfaction through excellent service and interactions.
• Conduct audits and create action plans for facility and service improvements.
• Monitor and measure the quality of services provided.

6. Grievance Handling:

• Assess the severity and impact of complaints and address them efficiently.
• Maintain a logbook and historical data of grievances.
• Ensure effective resolution of complaints to meet customer satisfaction.

7. Asset Management:

• Maintain an accurate list of assets for both colony and office premises.
• Conduct semi-annual audits for asset counting.
• Maintain related MIS (Management Information Systems) and records for future references.

8. Shutdown Planning:

• Participate in shutdown planning and review meetings.
• Ensure proper budgeting and cost-effectiveness for shutdown activities.
• Ensure smooth processing of all shutdown-related bills and maintain relevant MIS.

9. Cost Management:

• Promote cost sensitivity in all project-related contracts.
• Gather and analyze financial cost information to secure better rates.
• Monitor cost progress in alignment with project timelines and objectives.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field.

Skills & Requirements:

• 6-8 years of progressive experience in facility management, with a background in housekeeping, hotel, or hospitality industry.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficient in budget management and financial analysis.
• Knowledge of health, safety, and environmental regulations.
• Strong communication and interpersonal skills.
• Proficiency in facility management software and tools.