F5 Load Balancers Professional

Key Responsibilities

• Serve as the single point of contact for the technical tower, managing communication with customer management
• Oversee day-to-day operations, including task allocation, workload management, and team coordination
• Handle incident management and act as a crisis manager to ensure quick resolution of critical issues
• Manage vendor relationships and ensure service quality and compliance with agreements
• Conduct periodic team reviews and performance evaluations
• Prepare and present weekly and monthly status reports to senior management
• Participate in business meetings with stakeholders to align on service expectations and deliverables
• Drive customer satisfaction initiatives and implement corrective actions based on feedback and surveys
• Lead service improvement programs and ensure continuous process optimization
• Ensure adherence to defined quality and security standards for the engagement
• Perform trend analysis to identify recurring incidents and collaborate with teams to reduce them
• Support effort estimation and review processes for new and ongoing projects