Executive - VKYC

• Experience in a call center or customer service environment (6 months max)
• Good Communication Skills (Hindi / English + Any regional language)
• Should be fluent in Hindi & any regional language
• Effective and Timely Communication
• Building up a Good Image and Rapport
• Good Confidence
• To work for both voice & non-voice process
• Research Skills
• Flexible on working hours (6 days working / Sunday week off)
• Ability to learn and execute the learning at work faster and efficiently
• Work commitment
• Basic knowledge of Computers -Typing speed of 30 - 35 wpm
• Provide customers with product and service information

1. Manage and resolve customer complaints
2. Identify and escalate priority issues
3. Complete call logs

Skills Required:

Good Communication Skills,Good Confidence,Research,listening skills,

Candidate Attributes:

• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Attention to detail
• Adaptability
• Teamwork
• High energy level