Executive Technical Support (Thai and English Language Support)

Position Overview

Key Responsibilities:

• In the capacity of L1.0 Technical Support, you will provide exceptional technical assistance and customer service to Lenovo users and clients.
• Engage in phone and digital interactions to support customers and clients with technical challenges related to everyday computer usage (including desktops, laptops, tablets, and other associated devices).
• Manage cases from initiation to resolution, ensuring regular follow-ups and updates for customers regarding the status of their cases, while maintaining a high standard of customer service.
• Keep updated on new processes and product launches by reviewing updates, studying product documentation, and actively participating in team meetings, training sessions, forums, and discussions.
• Offer suggestions to Team Leaders/CC Manager regarding potential areas for improvement.

Qualifications:

• Possession of a Degree, Diploma, or an equivalent professional certification; recent graduates are welcome to apply.
• Proficiency in English and Thai – both spoken and written.
• Knowledge of hardware and technology related to desktops, laptops, and tablets.
• Technical expertise in problem-solving and troubleshooting.
• Familiarity with Microsoft Operating Systems and Office Suites.
• A strong commitment to teamwork, with the ability to share knowledge and adhere to leadership guidance when necessary.