Executive - Support

• Answering queries from customers/candidates professionally and responding to customer inquiries. (Inbound Calls)
• Researching required information using available resources.
• Handling and resolving customer basic queries.
• Providing customers with the organization s service and product information.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Guiding customer through the portal & explaining them the process.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing queries, communicating, and coordinating with internal departments.
• Other duties as assigned.

Skills Required:

Communication,Basic Computer Skill,Customer care Executive,Caller,Inbound Calling,

Candidate Attributes:

• Good communication skills
• Calm & able to work with others in a close manner.
• Good computer skills.
• Good multitasking skills.
• Able to maintain customer confidentiality.