Executive /Sr.Executive ||Client Sales and Servicing

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success.

Key Accountabilities:

• Position holder will be an individual contributor
• Build and manage productive, professional relationships with clients using telephonic and/or video conversations
• Ensure clients are using and deriving benefit from IndiaMART
• Ensure products/services in clients e-catalog are accurately defined
• Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets
• Systematic follow-up and time-bound closures
• Prompt resolution of complaints
• Daily 10-15 meaningful telephone/video calls with clients

Educational Qualifications:

Any graduation ,or MBA/PGDM